Privacy and troubleshootingGuideAbout 9 min
Troubleshoot report preparation and downloads
Find the next step when validation, source reading, generation, sharing, or the downloaded Word file does not work as expected.
Guide9 minute read
Missing information
- Open the missing-item details in Review & Generate.
- Return to the linked builder section.
- Fill the required typed field or selected source.
- Check whether the related placeholder is selected in Template Validation Settings.
- Save changes and try again.
URL and PDF problems
- Use an exact public page instead of a homepage that does not contain the field.
- Confirm the page does not require login or block automated reading.
- Use a readable, text-based PDF and verify that it passes upload validation.
- Type the information yourself when a reliable source cannot be read.
- Never replace missing facts with guesses.
Template problems
- Missing required placeholder: add it to the DOCX or unselect the section.
- Unknown placeholder: correct its spelling and use only supported names.
- Loop pair error: place opening and closing tags in the same repeating table row.
- Unmatched braces: repair incomplete {{ or }} text.
- No template available: choose the admin default or upload a valid personal DOCX template.
Generation and usage problems
- Premium required: upgrade before using AI, URL/PDF enhancement, Smart Research, or AI packs.
- Credits exhausted: renew Premium or buy an eligible Generation Pack.
- Attempts exhausted: wait for the next Manila-day reset or use remaining pack attempts.
- Generation in progress: wait for the current request to finish before starting another.
- Generation disabled: an administrator has temporarily turned the feature off.
Weekly sharing problems
- Confirm the receiver email belongs to a LikhaDocs account.
- Check the Incoming and Sent tabs for the current transfer status.
- A rejected or expired transfer must be sent again.
- An accepted folder is a separate copy and will not update when the sender edits the original.
- Use trusted JSON export and import when account-to-account transfer is not suitable.
Word document problems
- Check the original template formatting because LikhaDocs mainly fills existing layout.
- Review narrow table cells that visually wrap placeholders.
- Confirm images, captions, and figure order before downloading.
- Complete final page numbers after Microsoft Word finishes pagination.
- Regenerate only when narrative wording must change; otherwise update saved supporting rows and download again.